This article covers some of our most common questions we receive from ClassLink users. Additional questions can be directed to firstname.lastname@example.org.
1. Check if the student was added to the roster in ClassLink and shared to Studies Weekly, not just added to the Student Information System (SIS) data.
2. Check when they were added to the roster. Were they added after last night's sync? (Remember, we sync your roster data on a nightly basis).
3. Contact your district rostering administrator. They will need to log in through their rostering admin account, to check if the most recent sync was successful. If the sync failed, they can reach out to email@example.com.
To avoid this, district rostering admins use ClassLink’s filtering options to narrow down what they are sharing. They can filter the shared data to remove classes, teachers, and students that will not be using Studies Weekly. That way only Studies Weekly classroom information will show on student accounts. If the roster data is not filtered, students may be added to multiple classes that are not utilizing Studies Weekly publications, such as Math, Gym, etc.
If these specific questions and examples did not address your issue, please reach out to firstname.lastname@example.org.