Video Errors

If your Studies Weekly videos are not playing properly, please try these troubleshooting steps.

  • Try using Google Chrome. Please note; Internet Explorer is not a supported browser.
  • Clear your cache and cookies. Click here for instructions on clearing your cache.
  • Restart your browser (make sure to close all Chrome windows)
  • You may need to whitelist a couple of websites. Your school's IT department will need to whitelist the following:

If you are still experiencing problems, please contact customer support at 866-311-8734, or click on Create a Support Ticket in the upper right-hand corner of this page.