Video Errors

If your Studies Weekly videos are not playing properly, please try these troubleshooting steps.

• Try using Google Chrome. Please note; Internet Explorer is not a supported browser.
• Clear your cache and cookies. Click here for instructions on clearing your cache.
• Restart your browser (make sure to close all Chrome windows)
• You may need to whitelist a couple of websites. Your school's IT department will need to whitelist the following:
  • s3-us-west-2.amazonaws.com
  • .studiesweekly.com

If you are still experiencing problems, please contact customer support at 866-311-8734, support@studiesweekly.com or click on Create a Support Ticket in the upper right-hand corner of this page.